Special feature written for the Yorkshire Post Business Week supplement on where smart technology was taking us, published May 2001.
Read in full: Yorkshire Post: I’ve seen the future
Special feature written for the Yorkshire Post Business Week supplement on where smart technology was taking us, published May 2001.
Read in full: Yorkshire Post: I’ve seen the future
Call centres – sweatshops or hubs of fun? I found out how the industry was trying to give its workplaces a better buzz to stem the tide of staff departures. Published January 2002.
Read in full: Yorkshire Post: Call Centres